Last updated: 17 June 2026
1. Introduction
Sentra Cleaning ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights in relation to that information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy applies to our website at sentracleaning.com.au and to our dealings with you as a current or prospective client.
2. Information we collect
We may collect the following types of information:
- Contact details, such as your name, business name, email address, phone number and site address, when you request a quote or contact us
- Details of the service you are enquiring about or have booked with us
- Information you provide when communicating with us by phone, email or in person
- Technical and usage information collected automatically when you visit our website, as described in the Cookies and Tracking Technologies section below
3. How we collect information
We collect information directly from you when you submit a quote request, fill out a contact form, or speak with us by phone or email. We also collect information automatically through cookies and similar tracking technologies when you browse our website.
4. How we use your information
We use the information we collect to:
- Respond to enquiries and prepare quotes
- Deliver, manage and schedule our cleaning services
- Communicate with you about your service, including invoicing
- Understand how our website is used and improve it over time
- Measure and improve the performance of our Google Ads advertising
- Meet our legal and regulatory obligations
5. Cookies and tracking technologies
Our website uses cookies and similar technologies to understand how visitors use our site and to measure the performance of our advertising. The third-party tools we use are:
Google Analytics
Google Analytics collects information about how visitors use our website, such as pages viewed, time spent on site, device and browser type, and approximate location based on IP address. We use this information in aggregate to understand and improve website performance. You can read more in Google's Privacy Policy.
Google Ads (conversion tracking and remarketing)
We use Google Ads tracking to measure the performance of our advertising campaigns and to understand which enquiries result from our ads. This may involve cookies that allow us to show you relevant ads on other websites after you have visited ours. You can manage your ad preferences through Google Ads Settings.
Microsoft Clarity
Microsoft Clarity helps us understand how visitors interact with our website by recording anonymised session data, such as mouse movement, clicks and scrolling, and by generating heatmaps. This data helps us identify ways to improve our website's layout and content. You can read more in Microsoft's Privacy Statement.
Managing cookies
Most web browsers allow you to control or disable cookies through their settings. Disabling cookies may affect how parts of our website function. You can also opt out of personalised advertising through the Network Advertising Initiative opt-out page.
6. Disclosure of your information
We do not sell your personal information. We may share information with:
- Service providers who help us run our business, such as accounting, scheduling and website hosting providers
- Google and Microsoft, for the analytics and advertising purposes described above
- Government or regulatory bodies, where required by law
7. Data storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, alteration or disclosure. Information is stored using password-protected systems and reputable cloud-based providers.
8. Access and correction
You may ask us for access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "last updated" date.
10. Contact us
If you have any questions about this policy or how we handle your personal information, please contact us:
Email: admin@sentracleaning.com.au
Phone: 08 5122 4742